Force Quit UserClient (PaperCut) by launching Activity Monitor, locate and select UserClient, and click the stop sign in the toolbar to quit the application:.If the issue still persists, force quit PCClient and clear PaperCut credentials stored in Keychain access: If you receive a notification that the document was sent to the queue, the issue has been resolved.Upon selecting print from a document to be printed, you will be prompted to connect to the printer 'BluePrint_BW' or 'BluePrint_Color'- be sure to remove your computer account name that is entered by default and enter your Yale credentials and be sure to checkoff to Remember the password as follows:.if the message appears after recently changing your Yale NetID password, see Updating Stored PaperCut Password (Mac) article for instructions on how to resolve the error.įirst, confirm that you are using your Yale credentials when accessing the print server:.computer credentials are supplied instead of Yale printer credentials upon sending a print job to the BluePrint queues.To clear the 'Hold for Authentication' message displaying after sending a document to a BluePrint queue on a Mac computer, follow the steps below.